Return & Refund Policy

At Noor Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, please refer to our Return & Refund Policy below.

1. Eligibility for Returns

• Return Window: You have 30 days from the date of delivery to return your items for a refund or exchange.

• Condition of Items: Items must be in original condition, unused, and unwashed, with all tags and packaging intact. Products that show signs of use, damage, or alteration will not be accepted.

• Non-Returnable Items: For hygiene reasons, perfumes, opened skincare products (such as serums), and sale items are not eligible for returns unless the product is defective or damaged upon arrival.

2. How to Return an Item

• To initiate a return, please contact our customer service team at [Your Email Address] with your order number, the product(s) you wish to return, and the reason for the return.

• Our team will provide you with a return authorization and instructions on how to return your item.

• Customers are responsible for the return shipping costs unless the item is defective or damaged.

3. Refunds

• Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.

• Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

• If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange.

• Exchanges are subject to availability, and if the item you wish to exchange for is out of stock, we will issue a refund.

5. Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the damage. We will arrange for a full refund or replacement at no additional cost to you.

• Noor Store is not responsible for damage caused by misuse or mishandling after the product has been delivered.

6. Return Shipping

• We recommend using a trackable shipping service or purchasing shipping insurance for items over [X] in value. Noor Store is not responsible for items lost during return shipping.

7. Late Returns

• Returns received after the 30-day return window will not be eligible for a refund or exchange.

8. Contact Us

If you have any questions about our return policy or need assistance, please contact our customer service team at:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Address: [Your Store Address]